Getting Products to People: A strong health system cannot function without a well-designed, well-operated, and well-maintained supply chain management system.

People that Deliver (PtD) is a global advocacy initiative

PtD advocates at the international and national level for interventions that improve the demand and supply of a qualified health supply chain professional in organizations, which in turn strengthens the individual practitioners within those organizations. PtD shares resources and tools in the form of advocacy materials, strategies, and country best practices, and leverages member organization expertise to implement new approaches. 

See our Fact Sheet for more information.

PtD utilizes a holistic approach to developing workforce excellence in supply chain management, built around three components necessary for success:

  • Active involvement of a broad array of key stakeholders from global, regional and national organizations, as well as individual supply chain workers
  • Development and/or dissemination of materials that accommodate and can be adapted to a wide array of countries and environments
  • Recognition of the diversity of supply chain positions and roles within a health system, and the distinct knowledge and skills required respectively

Human Resources Building Blocks for Supply Chain Management

PtD supports governments and organizations to improve supply chain performance by advocating for country-based interventions to strengthen the following five building blocks that underpin effective HR management in public health supply chains:

Building Block 1: Engaged stakeholders: Those who provide technical leadership and advocacy in the field of SCM, as well as human resource management.

Building Block 2: Optimize policies and plans: Policies, plans and associated standard operating procedures that support human resource capacity development and management, including financing and human resource information systems.

Building Block 3: Workforce development: Initiatives that focus on identifying and building a robust workforce, including recruiting, competency modelling and development, and pre-service and in-service education.

Building Block 4: Increase performance: Initiatives that identify and enhance workforce performance, including retention, supervision, mentoring and coaching, and task shifting.

Building Block 5: Professionalization of SCM: Processes designed to establish supply chain roles or a set of professional responsibilities/ competencies, including minimum pre-service education, professional networks and registration.


PtD began as a workstream of the Reproductive Health Supplies Coalition (RHSC). The RHSC is a global partnership of public, private, and non-governmental organizations dedicated to ensuring that all people in low- and middle-income countries can access and use affordable, high-quality supplies to ensure better reproductive health. In September of 2008, members of the RHSC determined that the low status and lack of relevant competencies in the health supply chain workforce contributed significantly to the often weak performance of country health supply chains in low- and middle-income countries.

In December of 2009, the RHSC published a white paper that outlined the goals, approaches, and expected activities of the workstream. The white paper suggested that this issue was not limited to reproductive health, but was common to all health programs. The RHSC recognized that advocacy to change policies and practices for the health supply chain workforce would be more successful if implemented through a coordinated approach, cutting across health programs and organizations. The RHSC decided to proactively engage organizations working in various programmatic areas and health systems to collaborate in this effort.

In May 2010, the RHSC workstream embarked on a consultation process to engage other stakeholder organizations. Between May 2010 and February 2011, workstream members consulted with dozens of stakeholder organizations, inviting those organizations to join in a collaborative initiative and reflecting their inputs in the evolving goals, objectives, and approaches. The workstream developed into a global initiative including hundreds of participants from over 80 international and national health organizations – working on human resources issues, supply chain systems, pharmacy, essential medicines, HIV, tuberculosis, immunization, malaria, reproductive health, and other health programs. The initiative rebranded itself as “People that Deliver” in February 2011, to remove indications of a vertical program and to emphasize the focus on the human resources that make access to medicines and health supplies possible. The stakeholder consultations emphasized two priorities to guide the Initiative: rapidly engaging with country governments and developing a stronger evidence base on human resources for supply chain management.