Supply chain management professionalisation framework
People that Deliver (PtD) supports governments and organisations to improve supply chain performance by advocating country-based interventions that strengthen human resources in health supply chains. PtD’s goal has always been to achieve professionalisation, whereby health supply chain management is transformed into a recognised profession of the highest integrity.
In a step towards achieving this goal, and in collaboration with USAID, the Global Health Supply Chain Program-Procurement and Supply Management (GHSC-PSM) project and SAPICS, PtD has developed a set of global standards that align career path, education and professional growth in health supply chain management; this is the PtD SCM Professionalisation Framework. At its core is the Library of Competencies and Designations that acts as the standard to ensure alignment between the supply and demand for health supply chain professionals. It also comprises an implementation approach, which provides clear guidance on how to begin this journey of change.
The framework comprises a package of several documents; a brief description of each is provided below with a link to download the document.
This document provides an overview of the four main components of the PtD SCM Professionalisation Framework:
- Library of Competencies & Designations for Health Supply Chains
- Collection of Roles and Job Descriptions for Health Supply Chains
- Mapping of Education for Health Supply Chains
- Implementation Approach for Health Supply Chains
Components of the framework
(Titles below are links to each document)
Building on the PtD Health Supply Chain Management (HSCM) Competency Compendium (2014), this serviced-based (non-cadre specific) framework presents seven competency domains that cover the practice of HSCM across the public and private sectors. This comprehensive framework provides ‘behaviour statements’ outlining workplace expectations in all listed competency domains and competency groups. This revised version provides a five-level maturity or designation classification for each competency area, acting as a standard against which to compare education requirements and related job descriptions.
This tool helps users to systematically build job descriptions and consider SCM roles with reference to the Library of Competencies & Designations for Health Supply Chains. A total of 93 job descriptions are included, including technical and behavioural competencies, education and/or certification requirements and key performance indicators (KPIs). There are several ways that this collection of job descriptions (JDs) can assist users, whether involved in operations management or workforce development. This collection was designed to be a reference guide for human resources and supply chain practitioners in the field and to assist them in designing their organisational hierarchies and planning for human resource initiatives across the healthcare supply chain.
This tool provides an explanation of how an education and training framework should be considered within a country context and how these should align with SCM job roles. The tool also includes a review of existing SCM education and training opportunities and matches them with the domains and levels within the Library of Competencies & Designations for Health Supply Chains. The Excel document is organised by the six domains of the PtD SCM Professionalisation Framework and each domain lists the competencies required for each designation level. In the Education Framework document, the user will find a similar structure to the competency framework; the difference is that there are no competency descriptors but rather a list of courses that have exhibited content for those competency descriptors.
The Education Framework is designed to give users a broad idea of the types of education available to fill country skills gaps, but it also recognises that each country may have its own regulations and prerequisites.
Although each of the SCM Professionalisation Framework components can be used by themselves it is believed that most benefit is obtained from using the ‘Implementation Approach for Health Supply Chains’ to create lasting systems change. This tool provides an overview of the step by step activities that can be undertaken over a three-week period to engage local stakeholders advocating the need to implement a SCM Professionalisation approach. This methodology also validates a plan of action to apply the Library of Competencies and Designations for Health Supply Chains, the Collection of Roles and Job Descriptions for Health Supply Chains and the Mapping of Education for Health Supply Chains to systematically improve SCM professionalisation in countries.
Supplements to the implementation approach include:
A PowerPoint presentation that provides a general overview of the PtD SCM Professionalisation Framework. This is intended to attract key stakeholders who will be involved in the professionalisation journey.
Guidelines for running a stakeholder workshop for step two of the implementation approach.
A PowerPoint presentation template that can be used during the stakeholder workshop as part of step two of the implementation approach. This presentation accompanies the Implementation Workshop Guide.
A suggested template for the implementation project charter (see step two of the implementation racetrack).
This Microsoft Project template can be used to develop a detailed project plan for inclusion in the Project Charter of the PtD SCM Professionalisation Framework (see step two of the implementation approach racetrack). An example of a completed project plan can be found here.
A one-page flyer that presents the PtD SCM Professionalisation Framework in an easily-understandable visual format. This is ideal for sharing with stakeholders as a pre-workshop introduction.
Background on the PtD SCM Professionalisation Framework
In December 2019, PtD, SAPICS, USAID and the USAID GHSC-PSM project conducted a study to determine if SCM stakeholders working in low- and middle-income countries felt the need to develop such a framework. The study considered what such a framework should contain and explored the similarities and differences between existing government health supply chain and private sector SCM competency frameworks. Based on the findings of this study PtD, SAPICS, USAID and the USAID GHSC-PSM project created the SCM Professionalisation Framework. The 2019 report can be viewed here.
This project was funded by the USAID Global Health bureau’s Family Planning and Reproductive Health (FP/RH) programme and was a joint activity of the USAID Global Health Supply Chain Programme-Procurement and Supply Management (GHSC-PSM) project, People That Deliver (PtD), SAPICS and USAID.
The authors would like to thank the members of these organisations for their contribution and cooperation as together we seek to increase the availability of medicines to beneficiaries. Many individual colleagues donated their time for interviews and to engage in focus group discussions: we thank you for your contribution.